All items at Precinct Nine are printed and produced individually for each order. Because each piece is made to order, we’re unable to accept returns or offer refunds for reasons such as a change of mind, incorrect size selection, or dissatisfaction with the artwork choice.
Damaged or defective items
If your order arrives damaged, misprinted, or with a manufacturing defect, we’ll gladly send a free replacement or issue a full refund. To request this, contact us within 30 days of delivery at support@precinctnine.com, including your order number and photos of the issue (the damaged print and, where relevant, the packaging).
Lost or missing orders
If your order hasn’t arrived within the expected delivery window, please reach out to us at support@precinctnine.com with your order number and we’ll investigate with our production partner and arrange a reprint or refund if the order is confirmed lost in transit.
Incorrect address
We aren’t able to offer refunds or free reprints for orders that were undeliverable due to an incorrect or incomplete shipping address provided at checkout. If you notice an error shortly after placing your order, contact us immediately at support@precinctnine.com and we’ll try to correct it before production begins.
Processing time
Approved replacements are produced and shipped the same way as original orders, so please allow for standard production and shipping time. Approved refunds are returned to your original payment method and may take several business days to appear, depending on your bank or PayPal.
Need help?
Contact us at support@precinctnine.com with any questions about your order.